Buffalo lead service line replacement
Short answer
Buffalo Water's ROLL program replaces qualifying lead or damaged service lines at no cost. Residents join a replacement queue.
- Official sources
- Last checked:
- Free, no sign-up
| Utility | Buffalo Water |
|---|---|
| Program | Replace Old Lead Lines (ROLL) |
| Type | Free (queue) |
| Phone | 716-847-1065 ext. 146 |
| Official page | buffalowater.org/customerservice/faqs/repair/ |
Who qualifies
- Buffalo resident
- Lead or broken/leaking service line
- No insurance coverage for line replacement
How to apply
- Call Buffalo Water at 716-847-1065 ext. 146 to join the queue
- Have the line confirmed
- Give access for replacement when scheduled
Good to know
Customer service hours are Monday–Friday, 8:30 a.m.–4 p.m.
Your next steps, in order
Disclosure: Some links below are affiliate links: we may earn a commission at no cost to you. Plumber quotes are a referral service that is free to you, paid by providers, and your details are shared with them. We always show free programs first. Read our full disclosure.
1. Use the free or low-cost program first
Many utilities replace lines at no cost or offer no-interest loans.
Go to the official program2. Test your water
Some cities test free (Chicago: call 311). Otherwise a certified-lab mail-in kit is an option.
Tap Score test kit (affiliate link, placeholder)3. While you wait, consider a certified filter
Look for NSF/ANSI 53 certification for lead reduction.
NSF/ANSI 53 filters on Amazon (affiliate, placeholder)If the free program covers your line, you’re done. You don’t need step 4.
4. Not eligible or can’t wait? Compare plumbers
Before hiring, ask your utility whether you need pre-approval so you don’t lose program help.
Plumber quotes (referral, coming soon)
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